Shipping Policy

Where we ship

We ship to addresses in the United States only. We do not ship internationally or to freight forwarders or reshippers. Orders with a non-US destination are cancelled and refunded.

Shipping cost

Shipping charges are calculated and shown at checkout before you pay.

Processing time

Orders are usually processed and shipped the next business day. Business days are Monday to Friday, excluding major US holidays.

Carriers and delivery times

• Street addresses: FedEx 2Day, typically delivered 2–4 business days after carrier pickup.
• P.O. Boxes: USPS Priority Mail, typically delivered 2–4 business days after carrier pickup.

The carrier is chosen automatically from the address you enter at checkout. Delivery can take longer during peak and holiday seasons.

Tracking

A tracking number is emailed to you when your shipping label is created. Tracking updates can take up to a day to appear, until the carrier makes its first scan.

Address changes

Please check your shipping address at checkout. Address changes must be requested before your order ships by emailing support@certified-pep.com. We cannot change the address after shipment.

Package protection

You can add optional package protection at checkout. It covers packages that are lost or stolen in transit or damaged on arrival. Packages the carrier marks as delivered to the address given at checkout are not considered lost in transit.

Questions

See our Refund & Return Policy or contact us.